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All CollectionsProcessing Your Club Batch Orders in Offset Commerce
Preparing Your Members for Club Batch Order Processing
Preparing Your Members for Club Batch Order Processing
Bobby Gibson avatar
Written by Bobby Gibson
Updated over 2 weeks ago

This is the second article in a five-part series on processing a club batch in Offset Commerce.

We summarized the entire workflow in a webinar on 8/6/24 which can be viewed here!

Before you start processing your Club orders, these essential tasks will help ensure you are prepared to accommodate any special customer requests. Sometimes members want to skip an upcoming shipment. Perhaps they have a specific shipping service or location where they want to send their next order. There are settings within their membership you can use to accommodate these requests on a one-time or recurring request.

Pause any members who will skip the upcoming shipment

Members often need to skip shipments for personal reasons such as an unexpected financial obligation, or moving to a new home. There are also cases when members request a cancellation, but you may be able to retain them longer by allowing them to skip a shipment or two. Rather than canceling their club, if your policies allow members to skip a shipment, you can set this request in their membership under the Pause Membership Until setting. The Pause Membership Until setting allows you to exclude a member from the upcoming club batch processing. You can set the date as far out as is consistent with your Club policies.

  1. To set your pause date, click on the Clubs tab

  2. Click on the ellipses •••

  3. Select the option to View Club Members

    Click on the name of the member you want to update or select the ellipses ••• to the right of the customer and choose Edit Member in the dropdown

  4. On the right side of the screen under Pause Membership Until, click the date picker to select your date

  5. Choose your desired date to pause the membership until the date has been reached

    1. NOTE: If you want the member to skip an upcoming processing batch, make sure to set the date after the scheduled processing.

    2. EXAMPLE: If you are processing clubs on September 1st, set your Pause date until September 2nd

  6. Click on the Save button

IMPORTANT: Make sure to pause any members before creating the Club Order batch. After the order has been started, anyone skipping the upcoming batch will need to be manually excluded from the batch.

Review and Update Your Member's Preferred Fulfillment Methods

In some cases, members can select their preferred shipping method when they join your club via your online signup form. Others may communicate their preference through one of your communication channels. Rather than adding the preference to their notes or adjusting their order, you can set their preference in the Member details. This preference will override your default Shipping Method during batch processing and instead ship via their preferred Fulfillment Method.

Option 1: Updating the default Fulfillment Method directly in Offset

  1. Click on the Clubs tab

  2. Click on the ellipses ••• next to the right of the club

  3. Choose View Club Members

  4. Click on the ellipses ••• to the right of the member you want to edit

  5. Choose Edit Member

  6. Scroll down to the Club Order Details header

  7. Select the Fulfillment dropdown

  8. Choose your preferred Fulfillment Method from the available options

  9. Click Save

Option 2: Updating the default Fulfillment Method via Spreadsheet Import

  1. Click on the Clubs tab

  2. Select the Actions dropdown

  3. Choose Export All Members to download the .csv

  4. In Column P(shipping_method) you can see if there are folks who selected standard methods that you would need to update, or folks you would like to remove their preference and the method will be the default selected when setting up the batch.

    1. NOTE: Before you make changes, save a backup of the original export so you can refer to their original choice if needed

  5. Once you have your list of people to update, create a two-column, MS-DOS.csv formatted spreadsheet:

    1. Column A = id

      1. id is "Club Member Id" which can be viewed in the CLUBS > Actions > Export All Members file

      3. Column B = method_id

      1. method_id is the number on the left of the shipping method on the SETTINGS > Shipping page

    2. NOTE: If you want to delete the preference altogether, you can leave the data in the "method_id" column blank and it will delete the preference from the customer's club. This way, people will default to the method you choose in the batch. Make sure to reassign pickups or people who want a different carrier before importing the file.

  6. When you are ready to import go to the Clubs tab

  7. Select the Actions dropdown

  8. Choose Bulk Shipping Method Update

  9. Select Choose File

  10. Attach your file

  11. Select the Upload button

    1. NOTE: Try importing one or two updates before doing a mass update to all your member preferences.

Add or Review any Special Requests logged in your Club Admin Notes

Customers will reach out with special requests or instructions for their shipments. Some of these settings can be selected at signup and other requests can be added internally by your team. For requests that don't have a specific setting, like a pause date or a default Fulfillment Method, those notes should be collected in the member's Club Admin Notes added to the club membership details page.

  1. To view the notes for all members in an export, click on the Clubs tab

  2. Select the Actions dropdown

  3. Choose Export All Members to download the .csv

  4. Review the data in Column AF(admin_comments)

  5. Check for any things that need to be addressed before you start the club batch

    1. NOTE: These comments are also visible within the club batch and you can view the notes and adjust orders as needed. We will cover this in greater detail in the next section.

      2. IMPORTANT: These notes are transferred to the Special Instructions of your club orders when you process the batch. You may want to remove these notes from the order before processing the batch if they are not intended to be used as shipping instructions.

Identify Members with Expired Credit Cards

Identifying members with expired cards ahead of processing your Club Batch is a very important step. While a certain percentage of cards may decline during processing due to unforeseen issues, this one is the most predictable. Focusing energy on members whose payment methods are already known to be invalid could offer you some quick wins ahead of your batch processing.

  1. To view the members with expired cards, click on the Clubs tab

  2. Select the Actions dropdown

  3. Choose Export All Members to download the .csv

  4. Review the data in Column AC(expired)

NOTE: You can use this info to start a call campaign, send some personal emails, or even send out a targeted marketing email encouraging folks to update their card which we will discuss in the next section.

Update Your Club Order Receipt Email

When a Club order is successfully processed, Offset will automatically send out a Club Order Receipt email. Make sure and update the verbiage in this email with any essential info about the shipment.

  1. Go to Settings

  2. Select the Transactional Emails tab

  3. Scroll down to Club > Club Order Receipt (Sent after Club Order is processed)

  4. Edit the Subject Line

  5. Edit the Message

  6. Select the Save Changes button

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