The Figure app normally communicates with ShipCompliant and fulfillment companies without concern. However, a hiccup can occur and those companies will send back an error message. When this happens, make updates to the shipping address in the order (Changing the shipping address in an existing order).

Then you will have to go and reset the shipping status from “Error” back to “Not Shipped”.

You can do this inside an individual order by going to the right side of the order’s detail page and under the Sales Details section you will click the Shipping Status drop down menu and set the order to “Not Shipped”.

Then you can go through the process of re-submitting the order to your fulfillment company or ShipCompliant.