Offset Commerce

The main Orders page

Bulk upload Tags into existing orders

Details on the steps for turning wish requests into grants

Wish Grant batch process

Apply an additional payment to an existing order.

Adding shipping charges into a pickup order

Changing shipping methods from Ground to 2-Day Air, Ground to Overnight, and everything in between.

Changing the shipping method in an existing order

Add a new address or use an existing one from the customer account.

Changing the shipping address in an existing order

Multiple orders and multiple tracking numbers—upload hundreds at once via a spreadsheet template.

Bulk uploading tracking number information

One order and one tracking number—load that up quickly.

Add tracking information to a single order

The dreaded disputed charge and what to do next.

Chargebacks

Add or adjust requested shipping dates to several orders.

Bulk edit shipping dates in orders

The main orders page provides a streamlined solution to shipping fulfillment.

Submitting shipping orders to fulfillment companies via the API

If your order registers an error there is a solution.

Resubmitting an order to fulfillment via API after an error

This feature allows you to notify the customer regarding their order.

Sending an order update email

Breaking down the plethora of options on the order details page.

Full rundown of a single order details page

The complete order process from start to finish.

Admin users processing an order

There are two different ways to provide money back from an order to your customer, and you should know how to do both.

Partial order refunds or cancel an entire order

Isolate the unshipped orders for your end of summer shipment list.

Export a list of Not Shipped orders

Applying an additional charge to an order for only sales tax.

No sales tax was applied to an order

You can refund the shipping charge after the order has been processed.

Refund shipping charges on an order

Setting up the “Default Shipment Status” in ShipCompliant

How to Apply and View Credits

ShipCompliant Onsite / Offsite Selection

Save An Order to Ship Compliant and Bypass the Compliance Check

FedEx, UPS, and GLS shipping integrations.

Order Actions: Carrier Exports

Credit Card Refund Timing and Delays

Ned Creed

Bobby Gibson

Jon Patch

Orders

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company.

Tickets portal.

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